Job Summary
The Branch Manager shall be directly responsible for managing the day to day operations of the Branch.
He/she will be responsible for coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management.
Minimum Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Job Description
Branch:
Suame
Start date:
Immediately
Working hours:
Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities. Every alternate Saturday and otherwise
General Description:
The Branch Manager shall be directly responsible for managing the day to day operations of the Branch.
He/she will be responsible for coordinating allocated resources to achieve all business and non-business objectives agreed with Senior Management.
Business Development
Analyze the market environment (external market), available internal resources and propose a business plan for key business lines such as Payroll, Enterprise and the Retail Division for consideration and approval by the Area Manager and respective business department heads.
Frequently assess local market developments to identify opportunities and threats and takenproactive steps to minimize threats and harness opportunities with an approach consistent with institutional policies.
Develop and implement branch specific strategies to realize its business growth objectives.
Responsible for assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
Responsible for ensuring uptake and usage of all new services; mobile banking and any services to be introduced in the future.
Responsible for the execution of the company’s credit policy at the application stage.
Perform other ad-hoc business development task assigned by management.
Cash and Non-Cash Operations Management
Supervise all cash operations to ensure strict adherence to vault and cash box policies and procedures
Liaise with Finance Department unit to ensure adequate liquidity for cash operations
Perform monthly cash-count in vault for the Branch
Perform all end -of- day controls in accordance with the relevant policies
Perform tasks related to confirmation and approval of specific transactions
Staff Management and Development
Directly supervise and manage the work of all staff in the branch
Develop a reliable database for the management of staff (staff at post, transfers, leaves and ad-hoc absences etc.)
Ensure that all staff have the right attitude, skills and knowledge to perform assigned duties
Identifying the training needs of staff and liaise with the HR department for the needed capacity building and assist in training new and existing staff
Liaise with the relevant departments to ensure that staff capacity (ability and numbers) is commensurate with demand and market potential
Coach and develop staff to perform their roles well
Build a team of high performing staff
Sustain staff motivation and performance
Ensure (through communication and good example) that staff live the IZWE corporate values always
Give regular and timely feedback to staff on attitude, skills and knowledge in relation to their work
Take timely and appropriate disciplinary measures in accordance with the HR manual
Carry out regular staff appraisals and feedback according to the HR policy
Hold regular meetings with staff to update them on institutional developments
Responsible for all administrative and sales staff specific to manager’s allocated branch and their success as a team in terms of exceeding sales targets
Responsible for driving the sales force of all Independent Sales Executives (where applicable), recruitment, training and retention thereof and for the success of the sales targets that will be set
Where applicable, responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISE’s are constantly up to date with any changes in policies
Customer Care and Relationship Management
Collaborate with relevant departments to ensure that workflows, processes, structures and set-up in the banking halls support efficient service delivery
Monitor service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards
Ensure that all staff deliver good quality services to all clients
Lead and develop a strong sense of client orientation amongst all staff in the branch
Ensure the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed
Effectively segment clients and directly manage key accounts in the portfolio to achieve high client retention levels
Compliance, Security and Controls
Ensure that all staff comply with relevant institutional policies, processes and procedures
Ensure that staff are well informed and trained to implement policies, processes and procedures
Ensure full implementation of all recommendations of audit, compliance and other management reports
Information Management
Ensure timely dissemination of institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
Keep a database (hard and soft copies) of all official communication
Coordinate communication between head-office and branch
Provide management with relevant information on external and internal developments
Logistics Management, Security and Outlook
Liaise with relevant departments to ensure that staff have the needed logistics to work
Responsible for ensuring the Branch is always kept clean and tidy
Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property
Supervise the work of outsourced auxiliary staff such as security personnel and cleaners and liaise with the relevant departments for replacements if their performance is unsatisfactory
Responsible for managing key protocols of the branch and ensure strict compliance with all security policies
Coordinate the effective utilization of all logistics allocated to the branch
Reporting
Prepare and submit monthly reports on business, operations and other standard reports to Area Managers and Senior management
Requirements
Educational requirements:
Higher National Diploma
A Bachelors’ Degree is recommended (majoring in Sales or Marketing is an advantage)
Branch management experience at a bank or micro-lender essential
Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage)
Skills / Attributes
Hard working and goal driven;
Excellent communication skills;
Excellent sale skills;
Positive attitude;
Excellent management skills;
Accurate and fast worker;
Good interpersonal skills;
Neat and organized person.
All applicants should forward their application letters and CVs to **********
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